We strive for customer satisfaction and accept returns within 7 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Certain items, such as earphones and opened accessories, may not be eligible for returns due to hygiene reasons. Refunds are processed within 7-14 business days after approval and will be issued to the original payment method. To initiate a return, please contact our support team at Support@sayetechstore.com.